How to Pick a Process Serving Company
In our industry the important key factors that you should be considering is speed, price and a proper affidavit of service. Good customer service is of course always important.
When picking a process server, you should never allow the price to dictate who you choose. You should be asking the question, how much do you charge to serve one person at one address. Each attempt is how much money? Am I being charged mileage? Am I being charged for the Affidavit of Service? How do I get the documents to you? How do I receive the Affidavit of Service back? When will the document be attempted to be served? How many attempts will you make? How am I notified if the document is served? How am I notified if there is a problem? Are there any additional hidden fees?
At our company, we attempt to serve a document within 24 to 48 hours depending on the area. We also attempt to serve that document each day until same is served, sometimes twice a day. If your document is a rush, we do charge a premium for that rush, however, that document will be attempted, three to four times a day to get it done.
We charge a flat rate price so you know the price before we even start. The price does not go up at any time for the address you provided to us. We do not charge mileage and it doesn’t matter if we do one attempt or three or four or five attempts, the price is still one price for that one address.
We prepare an affidavit of service for you at no charge. This is part of the package. In addition, you will receive an email when we have dispatched the job to our process server and an email when the job is done. If you are a law firm, you will receive login information so that you can login and monitor the job on a daily basis should you wish to. It is our goal to have each document served within 3 business days. If a week has passed, we will likely contact you for more information or to discuss the file in greater detail. As soon as the file is served, the Affidavit of Service is prepared and signed and returned to you usually within 24 hours.